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	<title>Comments for Library Hat</title>
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		<title>Comment on Usability in Action (1) – Don’t Offer Irrelevant Options in the First Place by Andromeda</title>
		<link>http://www.bohyunkim.net/blog/archives/1669/comment-page-1#comment-10984</link>
		<dc:creator>Andromeda</dc:creator>
		<pubDate>Thu, 02 Feb 2012 19:25:08 +0000</pubDate>
		<guid isPermaLink="false">http://www.bohyunkim.net/blog/?p=1669#comment-10984</guid>
		<description>We&#039;ve been working on something similar lately ourselves, with the http://unglue.it alpha.  We&#039;ve been finding a lot of new users don&#039;t know how to find books for their wishlist -- and of course there&#039;s a variety of strategies we&#039;re working on there -- but one thing I set up yesterday was that the account activation process now routes you through a screen where there are almost no choices, so it is very clear what your best next actions are.  Of course it links to things like your normal profile page if you want to go exploring.  But I find I&#039;m really thinking in terms of, &quot;what are the actions that a user can take on this page? How have we communicated that those are options?  How do we communicate that they have executed successfully (or not)?&quot;

Am reading the Psychology of Everyday Things, which is helping sharpen my thinking, too.</description>
		<content:encoded><![CDATA[<p>We&#8217;ve been working on something similar lately ourselves, with the <a href="http://unglue.it" rel="nofollow">http://unglue.it</a> alpha.  We&#8217;ve been finding a lot of new users don&#8217;t know how to find books for their wishlist &#8212; and of course there&#8217;s a variety of strategies we&#8217;re working on there &#8212; but one thing I set up yesterday was that the account activation process now routes you through a screen where there are almost no choices, so it is very clear what your best next actions are.  Of course it links to things like your normal profile page if you want to go exploring.  But I find I&#8217;m really thinking in terms of, &#8220;what are the actions that a user can take on this page? How have we communicated that those are options?  How do we communicate that they have executed successfully (or not)?&#8221;</p>
<p>Am reading the Psychology of Everyday Things, which is helping sharpen my thinking, too.</p>
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		<title>Comment on Usability in Action (1) – Don’t Offer Irrelevant Options in the First Place by Kradak Thomas</title>
		<link>http://www.bohyunkim.net/blog/archives/1669/comment-page-1#comment-10983</link>
		<dc:creator>Kradak Thomas</dc:creator>
		<pubDate>Thu, 02 Feb 2012 18:24:02 +0000</pubDate>
		<guid isPermaLink="false">http://www.bohyunkim.net/blog/?p=1669#comment-10983</guid>
		<description>If the user need not decide which library to borrow from, then there should not be any need to divulge where it comes from: it is a black box and should not be presented.

There are other cases where the information could be valuable. One example: 

If instead, as in my case, you are at UCSD and you notice that there is a copy at UC Irvine AND you have a friend there that you haven&#039;t seen in months, you might want the information so you can decide to either wait X days to have the request processed and shipped to you, or you can drive up that afternoon, check out the book, and have a nice dinner with your friend.

...it all depends on how good your programmers are and how good your relationship with them is...</description>
		<content:encoded><![CDATA[<p>If the user need not decide which library to borrow from, then there should not be any need to divulge where it comes from: it is a black box and should not be presented.</p>
<p>There are other cases where the information could be valuable. One example: </p>
<p>If instead, as in my case, you are at UCSD and you notice that there is a copy at UC Irvine AND you have a friend there that you haven&#8217;t seen in months, you might want the information so you can decide to either wait X days to have the request processed and shipped to you, or you can drive up that afternoon, check out the book, and have a nice dinner with your friend.</p>
<p>&#8230;it all depends on how good your programmers are and how good your relationship with them is&#8230;</p>
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		<title>Comment on Tips for Everyone Doing the #codeyear by Bohyun (Library Hat)</title>
		<link>http://www.bohyunkim.net/blog/archives/1716/comment-page-1#comment-10982</link>
		<dc:creator>Bohyun (Library Hat)</dc:creator>
		<pubDate>Thu, 02 Feb 2012 16:34:31 +0000</pubDate>
		<guid isPermaLink="false">http://www.bohyunkim.net/blog/?p=1716#comment-10982</guid>
		<description>I think you got them all correct. The best wishes for your #codeyear project! :)</description>
		<content:encoded><![CDATA[<p>I think you got them all correct. The best wishes for your #codeyear project! <img src='http://www.bohyunkim.net/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		<title>Comment on Tips for Everyone Doing the #codeyear by Brooke</title>
		<link>http://www.bohyunkim.net/blog/archives/1716/comment-page-1#comment-10965</link>
		<dc:creator>Brooke</dc:creator>
		<pubDate>Mon, 30 Jan 2012 17:21:12 +0000</pubDate>
		<guid isPermaLink="false">http://www.bohyunkim.net/blog/?p=1716#comment-10965</guid>
		<description>Hey, I think I know all the answers! Thanks, Codeyear. BLOG SPOILERS FOLLOW. I write in slight paraphrase so that others don&#039;t accidentally see answers in my comment before they want to.

* misspelled word;
* parens closed improperly;
* wrong punctuation 2x;
* inconsistent spelling;
* inconsistent spelling;

I am a biblical scholar and graduate school professor in the humanities, and I&#039;m caught up in Code Year! If anyone is on the fence, I assure you, you can do this. Thanks for the post!
Brooke</description>
		<content:encoded><![CDATA[<p>Hey, I think I know all the answers! Thanks, Codeyear. BLOG SPOILERS FOLLOW. I write in slight paraphrase so that others don&#8217;t accidentally see answers in my comment before they want to.</p>
<p>* misspelled word;<br />
* parens closed improperly;<br />
* wrong punctuation 2x;<br />
* inconsistent spelling;<br />
* inconsistent spelling;</p>
<p>I am a biblical scholar and graduate school professor in the humanities, and I&#8217;m caught up in Code Year! If anyone is on the fence, I assure you, you can do this. Thanks for the post!<br />
Brooke</p>
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		<title>Comment on Making Years of Service Meaningful &#8211; My thought on #hlth by Bohyun (Library Hat)</title>
		<link>http://www.bohyunkim.net/blog/archives/1692/comment-page-1#comment-10952</link>
		<dc:creator>Bohyun (Library Hat)</dc:creator>
		<pubDate>Fri, 27 Jan 2012 15:12:36 +0000</pubDate>
		<guid isPermaLink="false">http://www.bohyunkim.net/blog/?p=1692#comment-10952</guid>
		<description>I am so glad to hear that the reorganization at Harvard includes staff training and re-training. I hope the efforts would succeed and many library staff would benefit from it. Thanks for mentioning that as it was not known much outside Harvard library staff I guess. : )

I wrote that paragraph you cited feeling cynical; it&#039;s a bottom-line that we do not really want to think about either as an employer/manager or an employee.  The fact is we all want to work at a place where loyalty is valued and employee&#039;s continuous career growth and skill/knowledge building is encouraged and rewarded.  The reality is, I hate to say, that there are chair warmers who do want to absolutely no more than the minimum of the job. And there are some of those organizations that rarely promote their own employees, hardly support their continuing education in any substantial way, are never clear on what skills and values they want from their employees (lack of mission and vision tied to everyday work tasks), and even fear their career growth worrying whether they would leave the current employer despite lack of incentives/rewards.  Loyalty for those bad organizations would be pointless.  I am also guessing that is the kind of place where maybe chair warmers prosper.  

Probably as long as we are all humans, the loyalty argument will never cease to be played by both employers and employees. But what is important is to make that something meaningful. The retention of employees is of great value to an employer. It cuts down HR costs; a low rate of staff turnover contributes to the stability of its operation; the knowledge and skills of employees are valuable assets of an organization. But an organization has to be conscious about how to retain those assets within it and to find a systematic way to promote/encourage/reward their growth. It&#039;s all in its benefit in the end.  If not, it will inevitably suffer the continuous loss of talented people or the continuous failure to attract them in the first place.  I just hope Harvard libraries won&#039;t make that mistake while going through their reorganization efforts.</description>
		<content:encoded><![CDATA[<p>I am so glad to hear that the reorganization at Harvard includes staff training and re-training. I hope the efforts would succeed and many library staff would benefit from it. Thanks for mentioning that as it was not known much outside Harvard library staff I guess. : )</p>
<p>I wrote that paragraph you cited feeling cynical; it&#8217;s a bottom-line that we do not really want to think about either as an employer/manager or an employee.  The fact is we all want to work at a place where loyalty is valued and employee&#8217;s continuous career growth and skill/knowledge building is encouraged and rewarded.  The reality is, I hate to say, that there are chair warmers who do want to absolutely no more than the minimum of the job. And there are some of those organizations that rarely promote their own employees, hardly support their continuing education in any substantial way, are never clear on what skills and values they want from their employees (lack of mission and vision tied to everyday work tasks), and even fear their career growth worrying whether they would leave the current employer despite lack of incentives/rewards.  Loyalty for those bad organizations would be pointless.  I am also guessing that is the kind of place where maybe chair warmers prosper.  </p>
<p>Probably as long as we are all humans, the loyalty argument will never cease to be played by both employers and employees. But what is important is to make that something meaningful. The retention of employees is of great value to an employer. It cuts down HR costs; a low rate of staff turnover contributes to the stability of its operation; the knowledge and skills of employees are valuable assets of an organization. But an organization has to be conscious about how to retain those assets within it and to find a systematic way to promote/encourage/reward their growth. It&#8217;s all in its benefit in the end.  If not, it will inevitably suffer the continuous loss of talented people or the continuous failure to attract them in the first place.  I just hope Harvard libraries won&#8217;t make that mistake while going through their reorganization efforts.</p>
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		<title>Comment on Making Years of Service Meaningful &#8211; My thought on #hlth by Jane Lamont</title>
		<link>http://www.bohyunkim.net/blog/archives/1692/comment-page-1#comment-10949</link>
		<dc:creator>Jane Lamont</dc:creator>
		<pubDate>Thu, 26 Jan 2012 19:08:36 +0000</pubDate>
		<guid isPermaLink="false">http://www.bohyunkim.net/blog/?p=1692#comment-10949</guid>
		<description>Thanks for this post.

On the upside, the Harvard Library Transition team has said that staff who lose their jobs will receive training to help them get jobs at Harvard which may require new skills. Also if Jane Doe&#039;s job is redefined in such a way that she has most, but not all, of the skills needed training will be offered so she can learn those new skills.  

Previously, those offers of training have been inadequate. That said, this is a new management team making these decisions, so it&#039;s not fair to penalize them for things they didn&#039;t actually do.

&lt;i&gt; In times in which permanent jobs are a joke, asking loyalty for employees is an absurd idea. The flip side of it is, however, that it would be equally silly for employees to think that loyalty itself would have any significant meaning&lt;/i&gt;

I agree with you here. However, staff are being told that their loyalty is important and necessary.  First we had 3 years of doing less with more.  My library head, and others, told us that our loyalty to Harvard&#039;s library system &amp; patrons would be the thing that got us through budget cuts &amp; understaffing.  Some people left, some people stuck it out.

Now we&#039;re being told yet again that staff are important, we&#039;re what makes the Harvard libraries a world class institution etc. My library head said we needed to &quot;take a leap of faith&quot; and trust that the transition team is going to do great things. 

I think one reason staff freaked out is because the administration has been telling us that our loyalty to the Harvard library institution is valuable.  Last week it was made brutally clear that they don&#039;t care.  

I really wish that seat warmers at upper levels of the library will be affected by this layoff.  Sadly, some the worst offenders are seemingly untouchable and will probably remain.

One thing I think would be helpful is for someone to talk with staff about how new technology can improve the services they provide.  A true collaboration between staff and management would be wonderful.  Unfortunately, right now staff are told to just figure it out, and when they run into problems upper level management chastises them for being resistant to change.  They&#039;re not resistant, they want to learn but they&#039;re not getting support for that.  

On a final note I think it&#039;s telling that neither Helen Shenton or Mary Lee Kennedy has offered apologies, or even sympathy, for staff who were stressed and upset by Thursdays discussions.</description>
		<content:encoded><![CDATA[<p>Thanks for this post.</p>
<p>On the upside, the Harvard Library Transition team has said that staff who lose their jobs will receive training to help them get jobs at Harvard which may require new skills. Also if Jane Doe&#8217;s job is redefined in such a way that she has most, but not all, of the skills needed training will be offered so she can learn those new skills.  </p>
<p>Previously, those offers of training have been inadequate. That said, this is a new management team making these decisions, so it&#8217;s not fair to penalize them for things they didn&#8217;t actually do.</p>
<p><i> In times in which permanent jobs are a joke, asking loyalty for employees is an absurd idea. The flip side of it is, however, that it would be equally silly for employees to think that loyalty itself would have any significant meaning</i></p>
<p>I agree with you here. However, staff are being told that their loyalty is important and necessary.  First we had 3 years of doing less with more.  My library head, and others, told us that our loyalty to Harvard&#8217;s library system &amp; patrons would be the thing that got us through budget cuts &amp; understaffing.  Some people left, some people stuck it out.</p>
<p>Now we&#8217;re being told yet again that staff are important, we&#8217;re what makes the Harvard libraries a world class institution etc. My library head said we needed to &#8220;take a leap of faith&#8221; and trust that the transition team is going to do great things. </p>
<p>I think one reason staff freaked out is because the administration has been telling us that our loyalty to the Harvard library institution is valuable.  Last week it was made brutally clear that they don&#8217;t care.  </p>
<p>I really wish that seat warmers at upper levels of the library will be affected by this layoff.  Sadly, some the worst offenders are seemingly untouchable and will probably remain.</p>
<p>One thing I think would be helpful is for someone to talk with staff about how new technology can improve the services they provide.  A true collaboration between staff and management would be wonderful.  Unfortunately, right now staff are told to just figure it out, and when they run into problems upper level management chastises them for being resistant to change.  They&#8217;re not resistant, they want to learn but they&#8217;re not getting support for that.  </p>
<p>On a final note I think it&#8217;s telling that neither Helen Shenton or Mary Lee Kennedy has offered apologies, or even sympathy, for staff who were stressed and upset by Thursdays discussions.</p>
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		<title>Comment on About the Merit of an e-Reader as a Single-Purpose Device by Bohyun (Library Hat)</title>
		<link>http://www.bohyunkim.net/blog/archives/1634/comment-page-1#comment-10948</link>
		<dc:creator>Bohyun (Library Hat)</dc:creator>
		<pubDate>Thu, 26 Jan 2012 17:18:03 +0000</pubDate>
		<guid isPermaLink="false">http://www.bohyunkim.net/blog/?p=1634#comment-10948</guid>
		<description>Thanks for the comment! I don&#039;t think loaning the device itself is not a solution to the license limit that ebook publishers impose on library lending. I think if you purchase a Kindle ebook, for example, it can be on 6 devices and not more. So after than new license needs to be purchased. But book publishers may bring out a different model. It is an interesting topic to watch out for future development. 

As a library patron, I love that I can borrow a device loaded with ebooks since I don&#039;t need to wrangle with my own personal device to download the library e-book. On the other hand, as a librarian I have some concerns, one of which is having +90 books locked up in one device that can be checked out to one person only at a time.</description>
		<content:encoded><![CDATA[<p>Thanks for the comment! I don&#8217;t think loaning the device itself is not a solution to the license limit that ebook publishers impose on library lending. I think if you purchase a Kindle ebook, for example, it can be on 6 devices and not more. So after than new license needs to be purchased. But book publishers may bring out a different model. It is an interesting topic to watch out for future development. </p>
<p>As a library patron, I love that I can borrow a device loaded with ebooks since I don&#8217;t need to wrangle with my own personal device to download the library e-book. On the other hand, as a librarian I have some concerns, one of which is having +90 books locked up in one device that can be checked out to one person only at a time.</p>
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		<title>Comment on About the Merit of an e-Reader as a Single-Purpose Device by Kradak Thomas</title>
		<link>http://www.bohyunkim.net/blog/archives/1634/comment-page-1#comment-10932</link>
		<dc:creator>Kradak Thomas</dc:creator>
		<pubDate>Mon, 23 Jan 2012 12:09:25 +0000</pubDate>
		<guid isPermaLink="false">http://www.bohyunkim.net/blog/?p=1634#comment-10932</guid>
		<description>I&#039;m happy to see that you&#039;ve been bitten by the single-purpose e-reader bug. Single-purpose tools are beautiful things: chef&#039;s knives, tuning forks, manual lathes.

I am curious to know if the concept of having single kindles available for checkout, loaded with multiple books, can be a solution to the suggested practice in e-book licensing to limit library lending to N loans for X dollars, since you would be lending the kindle, not the electronic version.

I can envision a future, though, in which professors have two dozen library kindles shelved above their desks, perpetually checked out, and essentially rendered unavailable to mere students for brose or read!</description>
		<content:encoded><![CDATA[<p>I&#8217;m happy to see that you&#8217;ve been bitten by the single-purpose e-reader bug. Single-purpose tools are beautiful things: chef&#8217;s knives, tuning forks, manual lathes.</p>
<p>I am curious to know if the concept of having single kindles available for checkout, loaded with multiple books, can be a solution to the suggested practice in e-book licensing to limit library lending to N loans for X dollars, since you would be lending the kindle, not the electronic version.</p>
<p>I can envision a future, though, in which professors have two dozen library kindles shelved above their desks, perpetually checked out, and essentially rendered unavailable to mere students for brose or read!</p>
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		<title>Comment on Published! Chapter 8. Mobile Use in Medicine: Taking a Cue from Specialized Resources and Devices by Bohyun (Library Hat)</title>
		<link>http://www.bohyunkim.net/blog/archives/1601/comment-page-1#comment-10897</link>
		<dc:creator>Bohyun (Library Hat)</dc:creator>
		<pubDate>Tue, 10 Jan 2012 18:27:08 +0000</pubDate>
		<guid isPermaLink="false">http://www.bohyunkim.net/blog/?p=1601#comment-10897</guid>
		<description>Thx for putting it together! :)</description>
		<content:encoded><![CDATA[<p>Thx for putting it together! <img src='http://www.bohyunkim.net/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		<title>Comment on Published! Chapter 8. Mobile Use in Medicine: Taking a Cue from Specialized Resources and Devices by Joe Murphy</title>
		<link>http://www.bohyunkim.net/blog/archives/1601/comment-page-1#comment-10896</link>
		<dc:creator>Joe Murphy</dc:creator>
		<pubDate>Tue, 10 Jan 2012 14:58:14 +0000</pubDate>
		<guid isPermaLink="false">http://www.bohyunkim.net/blog/?p=1601#comment-10896</guid>
		<description>Thank you for contributing!</description>
		<content:encoded><![CDATA[<p>Thank you for contributing!</p>
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